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Support Center

Get help with Futgenix and make the most of your coaching experience.

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Getting Started

Team setup, player management, and your first match.

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Team Management

Create teams, manage players, organize your squad.

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Match Tracking

Playing time, substitutions, and fair play.

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Statistics

Analytics, reports, and data export.

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Settings

Preferences, notifications, and data management.

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Troubleshooting

Fix common issues and get technical support.

Frequently Asked Questions

How do I create my first team?

Tap the + button on the Teams tab. Enter your team name, add players with their positions and jersey numbers, then save.

How does fair play tracking work?

During a match, Futgenix tracks each player's time on the field and shows visual indicators for who needs more playing time.

Can I track multiple match formats?

Yes. You can configure different match durations and formats to suit your league or tournament requirements.

How do I make substitutions during a match?

During a live match, tap a player on the field to swap them with a player on the bench. The timer updates automatically.

Can I export my team and match data?

Yes. Go to Settings and tap "Export Data" to download your data as a CSV file you can share or archive.

Is my data stored securely?

All data is stored locally on your device using iOS security features. We don't upload anything to external servers.

Still need help? Our support team is here for you.

support@futgenix.com
Response time: 24–48 hours

When contacting support, please include your device model, iOS version, app version, and a description of the issue.